Support

Need help with GNOTO? Start here.

Contact us

For bug reports, feature requests, or account issues, email us. We usually reply within a few days.

You can also message the official account from the in-app Chat.

Where is my data stored?
When signed in, notes sync to the cloud (Supabase). As a guest, data stays on your device only and may be lost when the app closes.
My notes disappeared.
Check that you are signed in, and look in the Trash on the home screen. If you still cannot recover them, email us.
My purchase is not reflected.
Restart the app. If the plan still does not appear, contact us with the email address used for the purchase.
How do I cancel a subscription?
For App Store purchases, use macOS Settings → Apple ID → Subscriptions. Otherwise, manage it from Plans inside the app.
I received an inappropriate chat message.
Report it to the email above. We will take action, including suspending the sender's account.

Windows 10/11, macOS 12 or later, and current versions of major browsers (Chrome / Edge / Safari).